Comments
Banks Must Think Differently About Customer Experience In A Branchless Digital Environment
Newest First  |  Oldest First  |  Threaded View
Yaldez4FSI
50%
50%
Yaldez4FSI,
User Rank: Apprentice
5/7/2013 | 9:37:29 PM
re: Banks Must Think Differently About Customer Experience In A Branchless Digital Environment
Absolutely. Just refinanced my mortgage, no branch. Just opened a brokerage account for a non-profit that I am the treasurer, no branch.
Greg MacSweeney
50%
50%
Greg MacSweeney,
User Rank: Author
5/1/2013 | 12:05:54 PM
re: Banks Must Think Differently About Customer Experience In A Branchless Digital Environment
Complex products don't necessarily need a branch. A home mortgage, a complex product with tons of paperwork, can be opened without ever walking into a branch. Brokerage accounts can be opened without a branch.


Register for Bank Systems & Technology Newsletters
White Papers
Current Issue
Bank Systems & Technology Oct. 14, 2014
Bank Systems & Technology's new Must Reads is a compendium of our best recent coverage of customer analytics. Learn what big data means for banks, meet Wells Fargo CDO Charles Thomas, find out how to connect with your Gen Y customers, and more.
Slideshows
Video
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.