ABN AMRO's decision to tap EDS for a $1.5 billion outsourcing contract is the latest in a string of successes for the Dallas-based IT services company, which like its competitors has been beating the bushes for new business in a sluggish economy.
Gomez research shows consumers are not merely interested in check imaging; they are eager to the point where they are willing to forgo many other features banks offer in order to access documents online.
Banks are reaping order-of-magnitude productivity gains using workflow automation technology, which allows organizations to map business rules and procedures, and in combination with imaging, to automate the routing of documents.
National Commerce Financial Corp. wanted more than the typical transaction-based solutions being offered on the market. To give its customers a more personalized experience, NCF decided it had to build its own system.
Some 3 million of Wells Fargo's retail customers, or nearly a third of its total customer base, are online. Its bill pay customer base increased 44 percent in 2001. And it recently signed off on two major online payments deals.