Management Strategies

11:00 AM
Ghan Desai
Ghan Desai
Commentary
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Which Person Would Make a Better Product?

Banks need to support their shiny new products with a back office and infrastructure that meet customer expectations.

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Jonathan_Camhi
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Jonathan_Camhi,
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8/13/2014 | 2:52:55 PM
Re: Forget the glamour
By re-education I assume you mean "brainwashing them into the cult of Jobs."
KBurger
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KBurger,
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8/13/2014 | 9:47:22 AM
Re: Forget the glamour
I think the article says the courses are not required but that most employees take advantage of them because the culture is so strong & frankly there is a lot to be learned. It's not all "Jobs reeducation" but obviously these courses do focus on the culture & mission of this organization.
Byurcan
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Byurcan,
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8/13/2014 | 9:41:24 AM
Re: Forget the glamour
Is it mandatory for all Apple employees to under the "tao of Steve" traning? This sounds a lot like re-education camp to me...
KBurger
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KBurger,
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8/12/2014 | 3:55:50 PM
Forget the glamour
Really good analysis, Ghan. I often have shaken my head in wonder at "branches of the future" that feature coffee, TV screens, etc., but at the end of the day are still just a bank branch. The principles you outline at the end of the article are very important. HOWEVER ... I do think there are some design/aesthetic principles that can be applied in a meaningful way to bank operations -- simplicity, consistency, branding, timeless, etc. This concept was covered in an interesting article in yesterday's NY Times about Apple University, where the "tao of Steve" and other guiding principles of the company are taught.
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