Management Strategies

12:53 PM
Connect Directly

The Long Reach of Citizens Financial's Robotic Arms

LongPen technology in conjunction with videoconferencing speeds up loan documentation process in Citizens' new video banking pilot.

Related: Citizens Financial Group Launches 4-State Video Banking Pilot

Videoconferencing technology is old news. We've got it in our offices, laptops, videogame consoles and phones. Robotic arms that that translate our physical signature in one location to a document hundreds of miles away, however, are the stuff science fiction is made of.

A component of Citizens Financial Group's new video banking pilot program is the use of LongPen technology, the Boston Herald reports:

When it comes time to sign on the dotted line, a “robotic arm” located in that remote office completes the signature that the customer makes with a LongPen, which combines a tablet computer with the type of electronic pen used by retailers for credit card transactions.

Citizens is the first bank in the United States to deploy the technology. Here's a video of it in action:

Comment  | 
Print  | 
More Insights
Register for Bank Systems & Technology Newsletters
White Papers
Current Issue
Bank Systems & Technology - August 2014
Modern core systems are emerging as the foundations of effective channel integration and customer engagement initiatives.
Bank Systems & Technology Radio