Management Strategies

12:53 PM
Connect Directly

The Long Reach of Citizens Financial's Robotic Arms

LongPen technology in conjunction with videoconferencing speeds up loan documentation process in Citizens' new video banking pilot.

Related: Citizens Financial Group Launches 4-State Video Banking Pilot

Videoconferencing technology is old news. We've got it in our offices, laptops, videogame consoles and phones. Robotic arms that that translate our physical signature in one location to a document hundreds of miles away, however, are the stuff science fiction is made of.

A component of Citizens Financial Group's new video banking pilot program is the use of LongPen technology, the Boston Herald reports:

When it comes time to sign on the dotted line, a “robotic arm” located in that remote office completes the signature that the customer makes with a LongPen, which combines a tablet computer with the type of electronic pen used by retailers for credit card transactions.

Citizens is the first bank in the United States to deploy the technology. Here's a video of it in action:

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
Register for Bank Systems & Technology Newsletters
White Papers
Current Issue
Bank Systems & Technology
BS&T's 2014 Elite 8 executives are leading their banks to success, whether it involves leveraging the cloud, modernizing core systems, or transforming into digital enterprises.
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.