Management Strategies

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Kathy Burger
Kathy Burger
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Seen & Heard at BS&T’s 2012 Executive Summit

Hot topics at Bank Systems & Technology’s recent Executive Summit in Phoenix included how to overcome barriers to customer engagement, moving from big data to the concept of “intelligent data,” identifying the next generation of online banking and how to dominate in a “post-channel” world. Along with the discussion was high-level networking and BS&T’s annual Elite 8 Awards Ceremony. Participants in this year’s event included CIOs and other senior execut
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"Many banks are invested in customers, but few are engaged," said Donald Morrison, SVP, Head - Banking & Capital Markets, MphasiS. Just knowing a lot about a customer isn't enough today, he added, but using that information to build a lasting relationship is paramount.

 

Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio

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