September 09, 2010

Going for Gold: Fred Cook, CIO, North Shore Credit Union (North Vancouver, B.C.)

Prior to winning the Elite 8 honor, I became responsible not only for technology, but also for central group services, which includes facilities and administration services. Therefore, I've had to broaden my corporate perspective in terms of how we leverage technology/business tools.

In November 2009 we were in the process of converting to a brand-new banking system and moving our entire ATM/POS operations to a brand-new switch, all at the same time. And on the facilities side, we had been racing to complete a new branch design in Whistler by November in time for the 2010 Winter Olympics. All three major projects were completed before the end of November 2009. Since I received the Elite 8 award last year, I have been pretty much consumed with the execution of these multiple conversions and the branch construction project.

The new banking environment and launching our new Temenos T24 core banking engine have been my main focus over the past year. The core banking engine touches everyone in the company as well as our clients and our members.