September 09, 2010

While the past few years have challenged bank technology executives to do more with less, institutions that have been focused on the basics are again looking for new ways to drive growth. And while regulatory reform remains a major concern, the technology leaders who have been staying awake at night searching for ways to reduce costs and improve efficiency increasingly are overseeing initiatives to improve the customer experience. Bank Systems & Technology caught up with most of the 2009 Elite 8 honorees to find out how the changing economic outlook has been influencing their responsibilities and priorities:

  • Dave Downing, COO, First National of Nebraska (Omaha)
  • Thomas Kunz, SVP, Director of Payments and E-Business, PNC Bank (Pittsburgh)
  • Donald Westermann, SVP, Chief Technology Officer, Eastern Bank (Lynn, Mass.)
  • Fred Cook, CIO, North Shore Credit Union (North Vancouver, B.C.)
  • John Beran, EVP, Comerica Bank (Dallas)
  • Francisco DeArmas, EVP and CIO, Whitney Bank (Harahan, La.)
  • Barbara J. Perino, SVP, Operations & Technology, The Washington Trust Co. (Westerly, R.I.)