Management Strategies

05:15 PM
Patrick Moore, SVP and Director of Treasury Product Management, Fifth Third Bank (Cincinnati)
Patrick Moore, SVP and Director of Treasury Product Management, Fifth Third Bank (Cincinnati)
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Customer Centricity Important Focus for CIOs

Patrick Moore, Fifth Third Bank
Today's transition to electronic processes is delivering tremendous advantages to businesses, while creating challenges for bank CIOs. At Fifth Third Bank, we have taken a holistic view of our platforms, allowing us to more fully integrate our systems. By thinking about our technology with the customer in mind, we've been able to deliver a better customer service experience. A major thrust of these customer-focused efforts has been to place increased emphasis on protecting sensitive data from fraud.

The true success of a CIO is predicated on his or her ability to create effective collaboration between lines of business and IT. A CIO's leadership skills and understanding of the business and how customers use technology, along with the vision to see tomorrow's opportunities, are key to the continued success of any bank.

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