Participants in BS&T's 2011 Executive Summit addressed the operational, regulatory, service and marketing implications of banking's new business models and delivery channels.
December 15, 2011
As Colin Eccles indicated, it takes a flexible, robust infrastructure and modern core systems to be able to securely and effectively interact with today's customer across multiple channels. That is exactly the challenge that is being tackled by North Shore Credit Union in Canada, and the institution's CIO, Fred Cook (right), discussed its recent core systems replacement and overall IT transformation.
Cook (a 2009 Elite 8 honoree) said one of the keys to a successful conversion is choosing a system that supports the integration of self-service channels. He added that core systems providers must want to "play in the sandbox," or be able to work with a group of other solutions.
