BS&T 2011 Executive Summit Report: Driving Growth In a Changing Industry

Participants in BS&T's 2011 Executive Summit addressed the operational, regulatory, service and marketing implications of banking's new business models and delivery channels.
December 15, 2011


Umpqua Bank's EVP and CIO Colin Eccles (right), a 2010 BS&T Elite 8 honoree, spoke about the challenges related to mastering the multichannel delivery paradigm. He said that customers must now be at the center of IT strategies, instead of a core platform or any certain channel.

"Infrastructure is becoming a tapestry of decentralized delivery services," Eccles said. "It's all about the customer and thinking about how the customer is coming to you." Seamless channel integration is critical, and that is what Umpqua Bank is striving for, he explained.

Bank Systems & Technology encourages readers to engage in spirited, healthy debate, including taking us to task. However, Bank Systems & Technology moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. Bank Systems & Technology further reserves the right to disable the profile of any commenter participating in said activities.

 
Disqus Tips To upload an avatar photo, first complete your Disqus profile. | Please read our commenting policy.
 
< Previous1 2 3 4 5 6 7 ... 10 Next > 

< Previous1 2 3 4 5 6 7 ... 10 Next >