As Colin Eccles indicated, it takes a flexible, robust infrastructure and modern core systems to be able to securely and effectively interact with today's customer across multiple channels. That is exactly the challenge that is being tackled by North Shore Credit Union in Canada, and the institution's CIO, Fred Cook (right), discussed its recent core systems replacement and overall IT transformation.
Cook (a 2009 Elite 8 honoree) said one of the keys to a successful conversion is choosing a system that supports the integration of self-service channels. He added that core systems providers must want to "play in the sandbox," or be able to work with a group of other solutions.
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio