Umpqua Bank's EVP and CIO Colin Eccles (right), a 2010 BS&T Elite 8 honoree, spoke about the challenges related to mastering the multichannel delivery paradigm. He said that customers must now be at the center of IT strategies, instead of a core platform or any certain channel.
"Infrastructure is becoming a tapestry of decentralized delivery services," Eccles said. "It's all about the customer and thinking about how the customer is coming to you." Seamless channel integration is critical, and that is what Umpqua Bank is striving for, he explained.
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio