January 05, 2012

Barclays has appointed former HSBC executive Rumi Contractor as its new chief operating officer for its U.K. retail and business banking division.

Contractor will join Barclays on March 1. He has served as the global head of service delivery and CEO of global resourcing at HSBC since 2008.

In his new role, Contractor will be responsible for driving customer service innovation and technology across Barclays' U.K. retail and business banking, ranging from product design to improvements to the branch network and customer contact centers, according to the bank.

Contractor has held numerous senior positions at HSBC, including CIO of HSBC Securities and Investment Bank, and CEO of the HSBC Software Development Center in India.

Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as ...