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THE BANK OF THE FUTURE

THE BANK OF THE FUTURE

COVER STORY

Bank of America Executive Places Importance on Risk Management as New Banking Technologies Emerge
As Bank of America's top global technology and operations executive, Cathy Bessant oversees the infrastructure that makes the bank hum. Whether it's pursuing efficiency, streamlining operations, cutting costs or reducing risk, Bessant and her team support it all.

The Pursuit of New Revenue Generators: How Banks Can Monetize New Digital Technologies
While mobile and other emerging technologies offer exciting new opportunities, banks must determine how to meet customers' expectations and best monetize these new channels.

5 Keys to Putting Non-Bank Competitors in Their Place
To stave off the threat from alternative financial services providers and retain their place as consumers' trusted providers of choice, banks must learn from the very non-bank competitors that seek to disintermediate them.

6 Steps for Building the Next-Gen Bank IT Workforce
Bank technology organizations increasingly require new capabilities that go well beyond traditional IT skills. Here are six challenges banks must address in building the IT workforce of the future.

Salary Survey Results: Automation Push and Data Analysis Strengthens Financial Services IT Job Market
After several years of painful cuts, the market for IT talent in the financial services industry is strengthening.



PERSPECTIVES

Dodd-Frank, Two Years Later: What Has It Meant for Bank IT?
As more provisions of Dodd-Frank go into effect, how have banks responded to comply to the new regulations? What are some technologies they are adopting to help?

FROM THE EDITOR

Kicking the Bank Fee Habit
The future of banking will be based on profitable customer relationships, not transaction-based fees. But can banks really adopt a new -- and healthier -- business model?

INDUSTRY WATCH

'Smartphonatics' Driving Mobile Payments: Report
A new survey from Aite Group and ACI examines the trends of those who primarily use smartphones to conduct financial transactions.

IT Spending to be Top Area of Bank Investment: Survey
A survey conducted by KPMG also found that bank executives believe regulatory reform changes and legislative pressures will be the biggest barriers to growth during the next year

Mobile Check Deposit Is Quickly Becoming a Must-Have
Customers increasingly expect to be able to deposit checks via their smartphones, and BB&T has become the latest bank to add mobile check deposit capabilities to its app.

Temenos, ABN AMRO Partner on New Payments Infrastructure
The new system will be based upon the Temenos Enterprise Frameworks Architecture, which provides the platform for Temenos' T24 core banking software.

COLUMN'S WATCH

With Mobile, Integration is Everything: Q&A With KeyBank's Dean Ilijasic
Deploying mobile as a channel could easily become a siloed exercise. But Cleveland-based KeyBank takes a different approach. Key SVP Dean Ilijasic explains the significance of mobile to the bank's multi-channel strategy.


BEST PRACTICES

Webster Bank Enhances the Online Customer Experience With Tealeaf
Tealeaf's customer experience management solution enables Webster Bank to monitor the causes of online problems, accelerate the implementation of solutions and improvements, and boost conversion rates.

Associated Bank Boosts Sales By Boosting Collaboration
Associated Bank breaks down silos within its commercial banking sales unit and increases cross-selling by adopting the SAVO Group's sales enablement collaboration environment.

EXEC WATCH

Huntington National Bank CIO Stephen George Looks to Technological Innovation to Support Growth
As the recently appointed CIO for retail and business banking at Huntington National Bank, Stephen George is excited about technology's role in driving the bank's overall growth strategy, including achieivng a more customer-focused view of channel development and channel integration.