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THE RISE OF CONSUMERIZATION

Consumerization

COVER STORY

Banks May Not Be Able to Resist 'Bring Your Own Device'
User-friendly consumer devices such as Apple's iPad increasingly are infiltrating the enterprise and transforming workforce expectations. Despite security concerns, employee demands and the productivity gains powered by bring-your-own-device initiatives are forcing banks to embrace BYOD.

Banks Can't Afford to Be Afraid of Social Media
Banks ignore social media at their own risk. But effectively taking advantage of the ever-growing channel requires more than just setting up a placeholder presence; it requires true engagement and authenticity.

Sidebar: 3 Tips For Implementing Banking BYOD Initiatives
Banks must focus on improving BYOD skills. Here are three critical steps.

Banks Find Lessons to Improve the Consumer Experience in the Online Retail Model
Online retailers have led the way in providing the kinds of real-time, personalized transactions that consumers have come to expect. What can banks take away from the modern retail experience to improve their own customer satisfaction?

4 Keys to Connecting With Customers In the Mobile Age
Banks face big hurdles to engaging consumers in the mobile era, says Dell's Bob Barris. He offers tips for getting closer to customers.


FEATURE

Building a 21st Century Agency: An Inside Look at the CFPB's Technology Infrastructure
While it has begun outreach initiatives to help it understand the scope of its task, the Consumer Financial Protection Bureau also has had to build its tech infrastructure. CFPB CIO Chris Willey recently spoke with BS&T about the benefits and challenges of being a newly created entity and about how technology advances the agency's mission.


PERSPECTIVES

Providing a Distinctive Customer Experience: The Power of Customer Communications Management
When it comes to customer communications, a personalized, multichannel experience is required.

FROM THE EDITOR

Consumerization in Banking Is Driving More Profitable Relationships
Consumerization is changing how both customers and employees interact with their banks through BYOD, social media, and more-customized and targeted approaches to product development.

INDUSTRY WATCH

How the Global Payments Data Breach Affects Banks
With yet another high-profile attack against a third party, banks are reminded that security vigilance extends well past their own walls.

B to B Payments Fraud Down Slightly in 2011: Report
A survey conducted by the Association of financial Professionals also found that larger corporations were the more frequent target of attacks.

Amazon's Kindle Fire Heats Up Tablet Banking App Development
Bank of America and Citi confirm that providing a unique experience on each mobile device, including Amazon's tablet, is a key part of a customer-centric mobile strategy.

The Future of Corporate Banking: Intelligent Transactions to Improve the Customer Experience
The next big thing in the treasury services/corporate banking space will be bringing intelligence into high-value transactions, according to participants at the recent SWIFT Operations Forum.

Report Points to Security Holes in Customer-Facing Bank Apps
The CRASH Report, a study of the structural quality of applications, reveals that banks have some work to do when it comes to making their customer-facing applications structurally sound and secure, especially as they innovate in the mobile channel.


ANALYTICS WATCH

State Street's Chief Scientist on How to Tame Big Data Using Semantics
Semantic databases are the next frontier in managing big data, says State Street's David Saul.


COMPLIANCE WATCH

Creating a FINRA-Friendly Social Media Plan
Here's how financial institutions can begin to effectively leverage social media tools without violating compliance requirements.


BEST PRACTICES

National Bank of Abu Dhabi Creates a Modern Data Center
National Bank Abu Dhabi signficantly reduces energy use and downtime by leveraging multiple Emerson Network Power solutions to modernize and manage its data center infrastructure.

EXEC WATCH

Wells Fargo's Secil Tabli Watson Looks to Improve the Corporate Banking Experience
As the new head of Wells Fargo's wholesale Internet services group, Secil Tabli Watson brings lessons learned from her former position as head of the bank's consumer digital channels to Wells' commercial and corporate digital channels, where she will continue to focus on improving the customer experience.