Archives

CHANNEL INNOVATION
Kevin Lynch, SVP of eCommerce, 1st Mariner Bank
Kevin Lynch, SVP of eCommerce, 1st Mariner Bank

Building Online Relationships
Looking to attract and retain Gen Y and other hard-to-reach customer segments, banks such as 1st Mariner and SunTrust are getting more creative in reaching out to customers online, particularly with personal financial management tools and social media.

Citi's Bundle.com Lures Consumers With Spending Data, Comparisons
With spin-off financial planning site Bundle.com, Citi finds a unique way to reach a new audience.

Can the Humble ATM Become a Customer-Retention Tool?
Community Choice Credit Union and other financial institutions are adding functionality to their ATMs in an effort to improve the customer experience and boost retention.

GREEN IT
TD Bank Opens Prototype Green Branch
With the launch of an LEED Platinum-certified branch in Queens Village, N.Y., TD Bank takes a major step in its quest to significantly cut its greenhouse gas emissions.

PAYMENTS WATCH
Chase and Wells Respond to Card Act with Creative Payment, Pricing Models
How are card-issuing banks coping in the aftermath of phase two of the Credit Card Accountability, Responsibility and Disclosure Act?

CHANNEL WATCH
Mobile Banking Technology Helps Small Banks Build Awareness, Compete
As mobile technology becomes more accesible, smaller institutions such as Avenue Bank are leveraging the mobile channel to compete with the big banks.

CASE STUDY
Quad City Launches Family Office
Quad City Bank & Trust taps a trio of SunGard hosted solutions to launch family office services and successfully attract new ultra-high-net-worth customers.

FROM THE EDITOR
What Bankers Can Learn from '30 Rock'
As a recent episode of "30 Rock" taught us, there are always uptapped markets to discover and new customers to find. Banks that have embraced those ideas are increasingly turning to analytics solutions to help them generate growth.

INDUSTRY WATCH
New York City's Underbanked Population: Growing and Mistrustful of Banks
New research shows that 13 percent of New York City households lack bank or credit union accounts.

How Banks Can Meet the Needs of Gen Y
A survey of 1,055 consumers finds banks have a lot of opportunity to reach the 18-to-30-year-old customer segment if they start catering to this group with SMS alerts, online financial advice and videoconferencing.

ID Fraud Grew 12% in 2009, But Wells Fargo's Fraud Losses Are Down
Although Javelin Research's latest fraud survey finds identity fraud continues to rise, banks such as Wells Fargo report losses are down due to fraud detection technology improvements.

Credit Unions Press Their Post-Crisis Advantage
Post-crisis, credit unions are taking it to their bank competitors, soaking up deposits and investing in already-superior online banking capabilities.

Perspectives Header
Emerging Global Markets: What are the top opportunities and challenges that banks face in doing business in emerging markets, and what are the key technologies that minimize the risk of an emerging markets strategy? Can banks leverage their existing systems and infrastructure to compete in emerging markets, or do they need to start from scratch from an IT standpoint?

Robust Product and Process Designs Required to Enter Emerging Markets
By Kamaljeet Singh Juneja, Joint G.M. and Head - Branch Service and Automation, ICICI Bank

Local Stakeholder Knowledge Needed to Succeed in New Markets
By Peter Hoflich, Analyst, The Asian Banker

Bring Banking Expertise to New Markets
By Ravi Nawal, Analyst, Celent

The Right Solution For the Right Job
By Martin Boyd, President, International Distribution Business, SunGard

EXECUTIVE WATCH
New WSFS CTO Mazarakis Driving Virtualization, Colocation, Imaging Projects
Former T. Rowe Price CIO James Mazarakis aims to improve IT service levels as WSFS Bank's new CTO.

THE INNOVATION FACTOR
Going Lean and Green
Banks have an opportunity to champion paperless processes, in turn helping corporate treasury departments reduce their environmental impact, save on the cost of fees and increase overall efficiency, writes Fifth Third Bank's Patrick J. Moore.