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COVER STORY


Iqbal Khan, Executive Director, JPMorgan Treasury Services

Evolving Fraud Schemes Keep Pressure on Evolving Payments Instruments
While some of the latest schemes borrow from scams past, today's fraud schemes are as sophisticated as banks' most advanced payments systems. And stopping them is still a challenge.

Retail Payments Risk Forum Collaborates to Fight Payments Fraud
The Atlanta Federal Reserve Bank's anti-fraud cooperative is designed to bring together thought leaders in the payments space to improve security.

The SEPA Direct Debit Scheme and the Payment Services Directive Pose Challenges and Opportunities
The new European payments directives will require banks to invest in new infrastructures or partnerships, but they also provide opportunities for banks to offer value-added services.

INDUSTRY WATCH

Consumer Financial Protection Agency Continues to Create Banker Angst
The financial services industry continues to fight the creation of the CFPA as a consumer watchdog, fearing the stifling of innovation.

PCI SSC's Wireless Guidelines Formalize Wi-Fi Security Basics
A paper from the PCI Security Standards Council provides guidance on wireless network security for those who deal with customer data.

PNC Employs SWIFT Business Assessment Program to Ease Some M&A Integration
After acquiring National City, PNC called on SWIFT to help it combine the two banks' SWIFT messaging platforms to create more efficiencies.

USAA Launches RDC App for iPhone
USAA has introduced to members a mobile remote deposit capture capability for Apple's iPhone.

New UK Entrants Take Different Approaches to Core Banking
New entrants in the U.K.'s retail banking market, such as Tesco and MetroBank, are taking different approaches to their core banking systems, depending on their size and strategic models.

EXEC WATCH

U.S. Bank's Meheriar Hasan Says Consumers Are Leading the Drive to Online Banking
U.S. Bank's new Internet channel manager says thinking from the customer's perspective and providing a seamless cross-channel experience are the best ways to leverage the power of the online channel.

CASE STUDY

TD Bank Improves Commercial Account Reports TD Bank taps Online Banking
Solutions' secure information exchange technology to move beyond fax delivery of its daily Sunrise Report commercial account statements.

Bank of the West Shaves Server Use With Terracotta
Bank of the West uses Terracotta's Java infrastructure management solution to streamline its IT shop and optimize application performance.

NEW PRODUCTS

Accenture Upgrades Alnova Core Banking
New version of Alnova is said to enable a more agile banking IT and product support environment.

Mitek Releases Receipt Imaging App for iPhone
Mobile Receipt joins the company's growing suite of mobile office applications.

Jack Henry Rolls Out BIG Rewards
BIG Rewards was created with Saylent Technologies to give banks a deeper solution for customer stickiness.

FROM THE EDITOR

There's a Business Case (Maybe) for Social Networking Sites
Facebook, Twitter, LinkedIn and other social networking sites can be fun and distracting -- but as more users of all age groups start to explore business uses for these sites, banks and other businesses are starting to take them more seriously.

FEATURE

A Flexible Technology Architecture Is Key to Remaining Competitive
Banks are turning to service-oriented architecture, virtualization and cloud computing to enable the flexible technology architecture required to sustain cost-effective operations while responding to today's volatile market.

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BIAN Provides Standards to Promote SOA Adoption
The Banking Industry Architecture Network, a consortium of industry members, aims to ease concerns by offering best practices and highlighting many benefits of SOA.

COMPLIANCE WATCH

Burden of Responsibility for New Era Reg Compliance Ultimately Will Fall on IT
Complying with President Obama's proposed financial services regulatory reforms will create pains for banks' technolgy organizations, says Duke University professor Lawrence Baxter.

PAYMENTS WATCH

Western Union Deal Part of Larger Strategy for Fifth Third
Fifth Third Bank will offer Western Union remittance services in a continuing effort to reach out to new consumer segments.

CHANNEL WATCH

Jibun Bank Takes Direct Banking to the Mobile Phone
Japan's Jibun Bank uses the mobile phone as its primary delivery channel.

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Privacy Regulation: The new Massachusetts Data Security Regulations could create serious challenges for financial services companies that handle the personal data of Massachusetts residents.

Massachusetts Privacy Regulations Are Step in the Right Direction
Martha A. Dean, SVP, Operations Officer, Wainwright Bank & Trust Co.

Mass. Privacy Rule Doesn't Translate to National Standard
Avivah Litan, VP, Distinguished Analyst, Gartner

New Encryption, Vendor Privacy Requirements Good for Banks
Catherine A. Allen, Chairman and CEO, The Santa Fe Group

Banks Spend in Wrong Privacy Areas
Rick Kam, President and Founder, ID Experts Corp.


ROLLOUTS

Flagstar Bank Goes Live with Fraud Detection from VeriSign
Flagstar is using the VeriSign Identity Protection Fraud Detection Service to safeguard online banking transactions.

Standard Bank International Goes Live with Cash Management Solution
Standard Bank International has gone into production with Calypso's cash management system.

First International Bank of Israel Implements NICE Interaction Analytics
Bank aims to address customer needs and turn contact center into revenue generator.

SunTrust Mortgage Implements Metavante POS Solution
SunTrust is employing Metavante's online point-of-sale technology to enhance its mortgage practice.