Jon Couture, senior EVP of human resources, HSBC-North America
"Retaining talented and innovative IT professionals and leaders is fundamental to ensuring our future profitable growth," says Jon Couture, HSBC-North America senior EVP of HR.

Generational Differences, Budgets Challenge Banks' Leadership Growth Initiatives
Training staffers to become future leaders of organizations takes on a new dimension as banks seek to adapt to generational needs and strict budgets.

Dearth of Banking-Focused Information Security Education Could Be Detrimental
Kevin Streff of Dakota State University says more colleges need to establish FS-specific IT programs to meet the growing infosec needs of the financial services industry.

The Success of Bank M&As Can Hinge on IT Talent Retention
It is critical for banks to retain top tech performers during mergers -- and money alone just won't cut it anymore.

Performance and Productivity Management Key to Banks' Long-Term Survival
Banks are starting to exploit new technologies to enable them to monitor employees' performance in a more automated fashion.

In Turbulent Times, Take Stock of IT Staff
Maximizing IT staff performance starts by recognizing the skills required to drive business results and by pursuing measurable improvements.


Dot-Matrix Printers and the Sound of Security Risk
Senior Editor Maria Bruno-Britz ponders banks' continuing -- and risky -- affection for dot-matrix printers.


Being Proactive and Cooperative Still Keys to Foiling Cyber Threats
Presenters at the annual SIFMA conference said banks and others need multi-sector cooperation to protect systems from criminals and to act more quickly.


Mobile Banking Is Now a Must-Have for Banks
According to a panel of bankers at Celent Innovation and Insight Day, mobile banking has moved beyond the hype to the next step in banking's evolution.


SunTrust's Robert Blair Looks to Tame Enterprise Spend
As SVP of commercial card services at SunTrust Banks, Robert Blair wants to help businesses manage their expenses.


Can Trust Be Rebuilt in the Financial Services Industry?
The Obama Administration's new proposals for financial services regulation aim to rebuild trust within the industry, and between banks and the public. That may be easier said than done.


Treasury Services Are Proving to Be a Beacon Amid the Dark Economy for Banks
With the retail banking industry struggling to stay afloat, banks' treasury services businesses are increasingly proving their worth amid a turbulent economy. But the global spending crunch and technology challenges threaten to keep growth in the space in check.


It's 2009: Do You Know Who Your Customers Are?
Name-analytics solutions can help recently merged banks make the most of their newly acquired customer base.


For New Bank Holding Companies, Heavy Regulation an Adjustment
Ernst & Young's Bill Barrett gives some advice to bank holding companies new and old about how IT can help them handle the tougher regulatory environment.


Small Banks Next on Regulators' Stress Test List
TowerGroup's Kathleen Khirallah says bank stress tests will become a regular part of the industry and that smaller institutions are not immune.


The Right Projects at the Right Time
By linking business strategy to business processing and then to IT investments, banks can maximize ROI while controlling costs and remaining competitive in the marketplace.


Bank of Marin Adopts Metavante's Outsourced Receivables Solution
RemitPoint centralized image-based remittance processing service allows the bank to actively market new lockbox services to its corporate customer base.


Flagstar Improves Performance of Goal Setting
Flagstar Bank boosts organizational confidence by using the Perform predictive analytics tool from Pitney Bowes MapInfo to improve its branch location performance goals.

UMB Takes a Streamlined Approach to Single Sign-On
By simplifying the user experience online, UMB has gained greater efficiencies in user administration and ID management.