Vendor Management
Banks Increasingly Are Creating Vendor Management Offices Allyn Pytel, EVP, Enterprise Technology Operations and Support, KeyBank

COVER STORY
Banks Increasingly Are Creating Vendor Management Offices
Vendor management is becoming a front-burner issue for banks in the face of regulatory pressure.



FEATURE
Mobile Banking: Weighing the Lessons Learned
On the way to growing its mobile banking customer base to more than 1 million users, Bank of America has successfully addressed a number of technological, cultural and marketing-related issues.

INDUSTRY WATCH
Fannie, Freddie Troubles May Have Been Avoided If Technology Was Used Properly
Technology that might have helped avert the subprime mess was ignored, but there's also new technology available to help the mortgage industry going forward.

RSA Offers New Security Tokens for Online Banking
The latest in EMC's RSA security includes hardware tokens and software tokens to suit mobile banking customers.

Visa, Facebook Target Small-Business Owners With Social Networking
The Visa Business Network offers banks a captive community of small-business owners and the potential for future card fees.

Fidelity Introduces Consumer Remote Deposit Solution
FIS introduces a consumer-based remote deposit capture offering that creates a niche for banks.

MasterCard to Enable P-to-P Mobile Payments by Cell Phone
Person-to-person payments will be originated by text messages.

BEST PRACTICES
SCBT Taps Banker's Dashboard for Daily Financial Reports
South Carolina Bank and Trust achieves daily, branch-level profitability analysis with Banker's Dashboard.

American National Bank Thwarts ID Thieves
To protect its clients, American National Bank goes beyond the standard ID theft notification letter by blanketing its customers with a recovery solution by Secure Identity Systems.

ROLLOUT
BB&T Taps Software Earnings' Payments Navigator to Streamline Check and Item Processing
Supporting the industry's shift to electronic payments, the solution enables the bank to consolidate item processing sites and centralize major item processing functions via a centralized processing hub.

NEW PRODUCTS
Alacriti Introduces OrbiPay Biller Direct Software Suite
The Web-based solution enables banks to offer value-added bill payment services to treasury management clients and collect payments over the Web.

Ellie Mae Issues New Version of Encompass Mortgage Management System
Enhancements simplify data entry, boost system performance and help ensure quality and compliance when originating FHA loans.

Adobe Expands LiveCycle Enterprise Suite for Customer Engagement
The expanded set of solutions includes new components for rapid development of content-rich applications.

FROM THE EDITOR
The Pressure on Management Is Intensifying as Conditions Continue to Worsen in Banking
The recent revelations of the weak financial conditions at Fannie Mae and Freddie Mac, and the run on IndyMac Bank, show that the worst is far from over as the banking industry grapples with the subprime mortgage mess and related global credit crisis.

EXECUTIVE Q&A
First National Bank of Omaha's Rajive Johri Is Teaching an Old Bank New Tricks
First National Bank of Omaha President Rajive Johri is working to transform the 150-year-old bank's legacy environment.

PAYMENTS WATCH
Experts Foresee Boom in Payment Service Hubs
The payment service hub, or PSH, model can help banks break down operating silos and increase payments processing efficiencies.

CHANNEL WATCH
FSTC Establishes Mobile Standards Group
FSTC working group to develop interoperability and technology standards for mobile financial services.

RISK/COMPLIANCE WATCH
ABA Remote Learning Technology Adjusts to Users' Bandwidth Needs
The American Bankers Association launches e-learning program for compliance that adjusts to the bandwidth requirements of users.

PERSPECTIVES
Technologies can help banks protect customers from e-mail fraud while keeping e-mail from becoming a productivity and legal liability.

E-Mail Fraud Comes in Many Shapes
Carl Frappaolo, VP, Market Intelligence, AIIM International (Boston)
Each bank must determine the specific type of fraud it wishes to protect against and then target the use of technologies to minimize or avoid that threat.

The Truth Is, E-Mail Security Can Never Be 100% Effective
Alan Pelz-Sharpe, Principal Analyst, CMS Watch, (Silver Spring, Md.)
A bank's best bet is to be in a position to defend itself and detect wrongdoing as soon as possible after an e-mail security breach.

Banks Should Empower Recipients in the Fight Against E-Mail Fraud
Ron Shevlin, Senior Analyst, Aite Group (Boston)
In addition to implementing authentication protocols, banks should ensure that e-mail recipients understand e-mail dangers and control their own fates.

The E-Mail Archive Can Also Serve as a Security Solution
Kieron Dowling, CEO, Jatheon (Toronto)
Implementing an e-mail archiving solution will enable banks to detect security breaches and flag potential violations for a compliance officer.

EXECUTIVE WATCH
Sforzo to Forge Commercial Relationships at Sterling National
Peter Sforzo named VP and business development officer in bank's commercial lending area.

Small Suits New Chief Lending Officer of Evergreen Bank
At $41 million in assets, the Seattle area Evergreen has something of the feel of a de novo bank.