U.S. Banks Are Talking More About Core Conversions Zeynep Fredrick, EVP and CIO, Webster Bank

COVER STORY
U.S. Banks Are Talking More About Core Conversions
Core conversions are becoming a topic of serious conversations among U.S. banks, but not many are taking action.

FEATURE
BPM's Strategic Benefits Offer Greater Agility Enterprisewide
As business process management provides unprecedented transparency into processes, banks are taking BPM beyond simple workflow automation to measure and optimize processes ranging from online account opening to compliance.

EXECUTIVE Q&A
EVP and CIO Paul Johnson Guides BB&T Corp.'s Organic Growth
After more than a decade of focusing on M&A, BB&T Corp. now looks to grow from within, and in the process is transforming the role of its IT department to become a collaborative value center.

INDUSTRY WATCH
Citi Launches White-Label Settlement Service
Citi's new foreign exchange (FX) service aims to help emerging economies lower settlement risk by settling both sides of the trade simultaneously.

Banks Eye Opportunities in Healthcare Beyond HSAs
Fifth Third, JPMorgan are among the banks introducing end-to-end solutions to drive paper out of the healthcare payments chain.

Wells Fargo Introduces vSafe, a Virtual Safe-Deposit Box
Wells Fargo's new vSafe service securely organizes and stores customers' electronic documents and offers access to them via the Internet.

Consumers Have Great Expectations for Online Security
Consumers recognize their role in securing accounts but still blame banks for breaches, Accenture study reveals.

BEST PRACTICES
SunTrust Rolls Out Cell Phone Banking
GT Software's Ivory Service Architect enables SunTrust to create Web services from mainframe-based applications in order to provide mobile banking on customers' cell phones.

Business Bank of Texas Taps PCS' Outsourced Core Banking Platform
De novo Business Bank of Texas leverages Precision Computer Systems' outsourced core banking platform to minimize overhead.

NEW PRODUCTS
Qualys Offers SaaS Risk Management
QualysGuard Enterprise Security and Compliance Suite offers policy compliance, vulnerability management and PCI compliance products.

Pegasystems Releases Solution for Fraud and AML Investigation Management
BPM Solution Framework provides a cross-organization alert and investigations management system.

Vanguard Offers New ATM Router
The 3410 Access Services Gateway solution improves ATM communication.

ROLLOUT
United Western Bank Taps Jatheon's Plug n Comply for In-House E-Mail Archiving
The scalable, turnkey appliance makes it easy to retrieve archived messages for e-discovery requests, notes bank's CTO.

FROM THE EDITOR
The Greening of Banking
The banking industry clearly recognizes that consumers are concerned about the environment and will embrace lifestyle-changing initiatives that help them "do well by doing good."

PAYMENTS WATCH
Contactless Payments Are a Stepping-Stone to Mobile
Cooperation among disparate entities is the key to achieving mobile payments, Javelin Strategy & Research study says.

CHANNEL WATCH
ATMs Add New Functionalities
By adding features such as personalization and no-envelope deposit, banks hope to turn ATMs into relationship-building tools that help keep customers loyal.

RISK/COMPLIANCE WATCH
Banks' Risk IT Spending to See Modest Growth
Bank IT spending - even on risk management solutions - is likely to come under greater scrutiny as the credit crisis continues.

PERSPECTIVES: TELEPRESENCE/VIDEOCONFERENCING
New telepresence and videoconferencing technologies promise to improve customer service, cross-selling efforts, training, and more — but how can banks best utilize the emerging technologies?

Less-Expensive Technologies Offer Banks Benefits of Telepresence
Claire Schooley, Senior Analyst, Forrester Research (Cambridge, Mass.)
By allowing participants to see and read each other's body language, telepresence and videoconferencing bolster customer confidence and satisfaction as well as enhance interoffice communications such as training sessions, meetings and interviews.

Telepresence Brings Together Global Resources With Quick ROI
Darren Podrabsky, Halo Marketing Manager, Hewlett-Packard, (Palo Alto)
To best utilize telepresence to improve customer satisfaction and realize enhanced productivity, banks should consider choosing flexible configurations and multipoint capabilities.

Telepresence Will Expand to Intercompany Applications
Howard S. Lichtman, President and Founder, Human Productivity Lab (Ashburn, Va.)
To communicate with the greatest number of customers, partners, vendors, and employees, banks can explore a variety of in-house and outsourced telepresence solutions.

Telepresence Solutions Enhance Service, Performance and Operations
Erica Schroeder, Director, Marketing Management for TelePresence, Cisco Systems (San Jose)
As vendors continue to broaden the telepresence portfolio and banks evolve their network and IT infrastructure, real-time video communication will become increasingly standard.

EXECUTIVE WATCH
Fox Chase Promotes Lynch to Chief Payments Officer
Keiron Lynch will focus on helping customers understand the new payments landscape.

Ryan Buckley Named New CIO at Unibank
Former Citizens Financial Group information security director to tap technology to improve customer service.

Bank of America Promotes Dean Athanasia
Athanasia becomes BofA's president of premier banking & investments.

BankAtlantic Names Mohr President of Miami-Dade/Broward Branches
Chuck Mohr will oversee 51 stores.

Richard Lyon Joins Capital One Financial
Capital One taps Lyon to be SVP of commercial real estate banking.

XBRL US Taps Campbell Pryde to Be VP
Pryde joins consortium as VP, domain and chief standards officer.