Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies
COVER STORY
Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies
Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result.

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Keys to Improving Customer Retention

FEATURE
Enterprise Payments Architectures Are Gaining Ground at Banks
Building an enterprise payments architecture is a huge undertaking, but one that may be necessary to remain competitive in the payments business. Banks are starting to turn their dreams of a holistic payments system into a reality — improving efficiency, oversight and service in the process.

EXECUTIVE Q&A
The Bank of New York Mellon Integrates Legacy Systems to Offer Customers Only the Best
Following the merger of The Bank of New York and Mellon Financial Corp., cohead of treasury services integration efforts Al Briand forges a best-of-breed operations and technology portfolio while continuing to provide Treasury Services customers with innovative new products.

INDUSTRY WATCH
FSTC Operational Resiliency Project Reaches Next Phase
FSTC operational resiliency benchmarking project offers banks objective measures of preparedness.

Enterprise iPhone to Face a Variety of Opportunities and Challenges
Apple takes its first steps into the corporate remote device space with its iPhone. But the popular device faces some hurdles.

Cash Management Business on the Upswing — But for How Long?
Ernst & Young study shows increased adoption of electronic transaction technology — including check imaging and positive pay solutions — contributed to a cash management revenue increase among banks.

JPMorgan Chase Extends Treasury & Securities Services in Latin America
JPMorgan Chase expands treasury services in Latin America to tap growing market, but the bank faces stiff competition as well as technology challenges.

BEST PRACTICES
MCNB Banks Unlocks the Potential of Electronic Check Capture
MCNB uses Epson's new point-of-service integrated scanner/printer/transmission device to leverage the promise of Check 21 and expand into new markets, while improving disaster recovery capabilities.

BB&T Improves Online Training With EEDO's ForceTen LCMS
Employees reap the benefits of BB&T University's new, easy-to-use Learning Content Management System.

NEW PRODUCTS
Fiserv Streamlines Dispute Resolution With New Version of CheckFree
The newest version of CheckFree Adjustments/Express offers a single-module, image-based solution for easier processing of payment disputes.

Chesapeake System Solutions Hosts IDM Data-Collection Service
IDM Service claims to ensure confidentiality while providing multibank information reporting to corporate customers.

HID Global and Dynamic Card Solutions Launch CardWizard Financial Card Printing System
CardWizard enables full card personalization plus secure, automated issue and activation.

ROLLOUT
Sterling Savings Rolls Out FSB Solutions' Teller Deposit Automation Image-Capture Solution
Front-counter solution promises to increase banks' efficiencies and to speed transactions by truncating paper checks.



FROM THE EDITOR
How Will Banks' IT Organizations Fare Amid Industry-Wide Job Cuts?
Although industry analysts are predicting the loss of thousands, or even millions, of financial services jobs within the next two years, overall demand for IT professionals appears to be increasing.

RISK/COMPLIANCE WATCH
Banks Need Unified Approach to IT Risk Management
Ernst & Young study finds financial institutions are making progress toward aligning IT risk management with overall organizational risk strategy by eliminating silos and tapping automation tools.

CHANNEL WATCH
Banks Prove Top Performers in Call Center Study
Financial services companies are stronger adopters of technology in call centers, says Genesys Labs.

PAYMENTS WATCH
Banks Told to Prep for New International ACH Rules
Banks have less than a year to prepare for the new rules governing cross-border ACH transactions, which take effect in 2009 and will simplify OFAC compliance.

PERSPECTIVES
AML Efforts Intensify
As banks look to step up efforts to monitor their customers' financial activities and comply with increasingly stringent anti-money laundering regulations, what kinds of technologies, processes and information are essential to building an effective and accurate AML program? And what new AML challenges are banks likely to face in coming months?

Knowledgeable Personnel and Flexible AML/CFT Programs Are Banks' First, Best Line of Defense
By Gregory J. Calpakis, Association of Certified Anti-Money Laundering Specialists (ACAMS; Miami)
In conjunction with training and empowering staff, banks must develop adaptable, robust programs to comply with changing AML/CFT guidelines.

Integrating Systems Essential to AML and SAR Compliance
By Paul L. Lee, Debevoise & Plimpton (New York)
To follow regulators' requirements, banks must leverage and coordinate compliance, risk management and IT department efforts.

Shrewd Leveraging of Technology and Staff Key to Achieving Cost-Effective AML Compliance
By Robert Binney, Fortent (New York)
By automating and streamlining procedures and data management, as well as continually enhancing employees' skills, banks can improve productivity and effectively balance compliance with cost cutting.

Data Warehouses Permit a Holistic View of Customers' Activities
By Fredda Ackerman, Mantas
Data warehouses and automated transaction monitoring systems are valuable risk assessment tools that allow banks a clear view of customers' universe of activity.

EXECUTIVE WATCH
Barclaycard's New Managing Director Tom Karinshak Stays Focused on His Customers
As managing director, customer care and bank operations, at Barclaycard US, Karinshak will leverage technology to drive best-in-class customer service.

IDB Bank Taps Robert Plante to Drive Information Systems Strategy
As IDB's new EVP and CIO, banking veteran Robert Plante will be responsible for the technical strategy, innovation and engineering of the bank's information systems network.