COVER STORY Analytics Are Becoming Increasingly Important Tools in Banks' Customer Retention Strategies Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result. Sidebar Keys to Improving Customer Retention FEATURE Enterprise Payments Architectures Are Gaining Ground at Banks Building an enterprise payments architecture is a huge undertaking, but one that may be necessary to remain competitive in the payments business. Banks are starting to turn their dreams of a holistic payments system into a reality — improving efficiency, oversight and service in the process. EXECUTIVE Q&A The Bank of New York Mellon Integrates Legacy Systems to Offer Customers Only the Best Following the merger of The Bank of New York and Mellon Financial Corp., cohead of treasury services integration efforts Al Briand forges a best-of-breed operations and technology portfolio while continuing to provide Treasury Services customers with innovative new products. INDUSTRY WATCH FSTC Operational Resiliency Project Reaches Next Phase FSTC operational resiliency benchmarking project offers banks objective measures of preparedness. Enterprise iPhone to Face a Variety of Opportunities and Challenges Apple takes its first steps into the corporate remote device space with its iPhone. But the popular device faces some hurdles. Cash Management Business on the Upswing — But for How Long? Ernst & Young study shows increased adoption of electronic transaction technology — including check imaging and positive pay solutions — contributed to a cash management revenue increase among banks. JPMorgan Chase Extends Treasury & Securities Services in Latin America JPMorgan Chase expands treasury services in Latin America to tap growing market, but the bank faces stiff competition as well as technology challenges. BEST PRACTICES MCNB Banks Unlocks the Potential of Electronic Check Capture MCNB uses Epson's new point-of-service integrated scanner/printer/transmission device to leverage the promise of Check 21 and expand into new markets, while improving disaster recovery capabilities. BB&T Improves Online Training With EEDO's ForceTen LCMS Employees reap the benefits of BB&T University's new, easy-to-use Learning Content Management System. NEW PRODUCTS Fiserv Streamlines Dispute Resolution With New Version of CheckFree The newest version of CheckFree Adjustments/Express offers a single-module, image-based solution for easier processing of payment disputes. Chesapeake System Solutions Hosts IDM Data-Collection Service IDM Service claims to ensure confidentiality while providing multibank information reporting to corporate customers. HID Global and Dynamic Card Solutions Launch CardWizard Financial Card Printing System CardWizard enables full card personalization plus secure, automated issue and activation. ROLLOUT Sterling Savings Rolls Out FSB Solutions' Teller Deposit Automation Image-Capture Solution Front-counter solution promises to increase banks' efficiencies and to speed transactions by truncating paper checks. |
FROM THE EDITOR How Will Banks' IT Organizations Fare Amid Industry-Wide Job Cuts? Although industry analysts are predicting the loss of thousands, or even millions, of financial services jobs within the next two years, overall demand for IT professionals appears to be increasing. RISK/COMPLIANCE WATCH Banks Need Unified Approach to IT Risk Management Ernst & Young study finds financial institutions are making progress toward aligning IT risk management with overall organizational risk strategy by eliminating silos and tapping automation tools. CHANNEL WATCH Banks Prove Top Performers in Call Center Study Financial services companies are stronger adopters of technology in call centers, says Genesys Labs. PAYMENTS WATCH Banks Told to Prep for New International ACH Rules Banks have less than a year to prepare for the new rules governing cross-border ACH transactions, which take effect in 2009 and will simplify OFAC compliance. PERSPECTIVES
EXECUTIVE WATCH Barclaycard's New Managing Director Tom Karinshak Stays Focused on His Customers As managing director, customer care and bank operations, at Barclaycard US, Karinshak will leverage technology to drive best-in-class customer service. IDB Bank Taps Robert Plante to Drive Information Systems Strategy As IDB's new EVP and CIO, banking veteran Robert Plante will be responsible for the technical strategy, innovation and engineering of the bank's information systems network. |
