Wilmington, Del.-based WSFS Bank has named Gillian Meddings to the newly created role of senior vice president and director of innovation.
As a community bank, WSFS is looking toward technology innovation to improve the customer experience and help create "products and services that could really give us a competitive edge in the market," says Meddings.
Meddings currently works with a team of five people in what the bank is calling the "WSFS Winnovation" team. Meddings's team spans business lines, she notes, and is its own independent unit within the bank. The group periodically meets with an "innovation advisory committee" with representatives from each line of business and works with the finance department to do business case assessments on potential new products, but ultimately doesn't report into any one group and operates with an "independent charter," Meddings says.
The group already has some projects in the pipeline, the details of which Meddings isn't at liberty to divulge at the moment, But, she says there are three primary areas the group is focused on. The first is customer experience and making interacting with the bank for customers "as frictionless as possible."
The second area of innovation she is focused on is payments, and the third is mobile and digital channels in general. "We are really a multi-channel organization," she notes. "Our vision is to be anywhere the customers is, and for them to be able to access their account information from wherever they choose."
Before arriving at WSFS, which has 43 branches and $4.9 billion in total assets, she has been part of the leadership teams at MBNA, Chase, and most recently Sallie Mae in Newark, Del., where she managed the product development for the private student loan business. She also has both an undergraduate degree and a Master's degree from Oxford University.
"I really believe in this role I can draw on past experience to help develop new products and services," she says.
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio