Barclaycard, the UK-based credit card and consumer lending business of Barclays PLC, has signed a five-year outsourcing contract with Firstsource Solutions, a global business process outsourcing firm. Firstsource will begin managing Barclaycard’s credit card and payment businesses beginning November 1, 2010.
Firstsource will manage the majority of the services currently provided by the Teesside centre, as well as a related payment servicing team located in Wavertree, Merseyside.
In February 2008, Firstsource signed a five-year outsourcing agreement with Barclays U.S. credit card business. Under the terms of the agreement, Firstsource is managing and operating Barclays’ operations center in Colorado Springs, Colo., which includes providing customer care and collections support to Barclays U.S. cardholders.