Your copy of Bank Systems & Technology's August digital issue is available for download. The latest digital edition of Bank Systems & Technology examines banks' renewed efforts to differentiate themselves from the competition by providing the ultimate customer experience. With growth back on the agenda, financial institutions are exploring new ways to provide quality experiences that will delight -- and retain -- customers. But creating long-lasting, profitable relationships requires more than bells and whistles.
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In This Issue:
Redefining a Great Experience: It isn't about just speed anymore. To provide a quality customer experience, financial services firms must revamp processes, support multichannel communications and -- perhaps most important -- listen to their customers.
Loyalty Program: A good customer experience can be a powerful competitive advantage, says Temkin Group managing partner Bruce Temkin. In this exclusive interview, Temkin offers tips on how banks can keep their customers coming back.
Tapping the Fountain of Youth: Banks have a major opportunity to reach Generation Y if they cater to this customer segment's unique demands and preferences.
Game On: Engaging iPhone Apps
Easing Enrollment Pains
Online Survey Tool Provides Big Returns
Visualizing Data to Add Value
Look for These Exclusive, Digital-Only Editions of Bank Systems & Technology later in 2010:
A Strategic Approach to Outsourcing: Outsourcing as a strategic way to enhance intellectual capital and improve speed to market is gaining traction. But what are the limits?
The New Era of Data Management: Risk management, regulatory compliance, lending, product development and fraud prevention are just a few of the core business capabilities that depend on effective data management.