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Bryan Yurcan
Bryan Yurcan
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USAA, Credit Unions Rule the Customer Experience Roost

Overall, the banking industry has improved in customer experience, according to the annual Temkin Experience Ratings.
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Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio

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Nathan Golia
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Nathan Golia,
User Rank: Author
4/10/2013 | 12:35:49 PM
re: USAA, Credit Unions Rule the Customer Experience Roost
As in insurance, it seems niche and smaller players benefit from a position of more customer intimacy when it comes to these rankings.
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