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Providing a Distinctive Customer Experience: The Power of Customer Communications Management

When it comes to customer communications, a personalized, multichannel experience is required.
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Peggy Bresnick Kendler has been a writer for 30 years. She has worked as an editor, publicist and school district technology coordinator. During the past decade, Bresnick Kendler has worked for UBM TechWeb on special financialservices technology-centered ... View Full Bio

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