Data & Analytics

08:49 AM
Connect Directly
RSS
E-Mail
50%
50%

News From Retail Delivery Show: Volksbank Rolls Out S1 Enterprise Sales & Service

Volksbank International (Vienna) has implemented the Sales & Service solution from S1 Enterprise (Atlanta) across nine countries in Eastern Europe, including Slovakia, Hungary, Czech Republic, Slovenia, Croatia, Romania, Bosnia and Serbia. Sales & Service will provide Volksbank's employees with a complete view of customer interaction across all channels to help improve quality and speed of service at the bank. The bank will use S1 Enterprise in 220 branches.

Volksbank looked to the S1 solution to provide staff with a consolidated view of customer data cross all touch points. It synchronizes with the bank's back office and email systems to ensure that employees have the most accurate, latest data on all customers. In addition, it can flag potential cross-selling opportunities.

So far, the S1 product was rolled out across 53 Volksbank branches in Hungary and 46 in Slovakia.

Comment  | 
Print  | 
More Insights
Register for Bank Systems & Technology Newsletters
White Papers
Current Issue
Bank Systems & Technology Oct. 14, 2014
Bank Systems & Technology's new Must Reads is a compendium of our best recent coverage of customer analytics. Learn what big data means for banks, meet Wells Fargo CDO Charles Thomas, find out how to connect with your Gen Y customers, and more.
Slideshows
Video
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.