CRM

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  • A How-To Guide To Improving Customer Experience
    By Fergus Gordon, A.T. Kearney | February 21, 2013
    Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
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  • Is the Role of the CIO Truly Changing?
    By Bryan Yurcan | October 25, 2012
    Some say we are embarking on an era that will see a fundamental shift in the responsibilities of the CIO.
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  • Intuit Launches Mobile Rewards Product for iPhone and Android
    By Bryan Yurcan | June 15, 2012
    Mobile Banking Purchase Rewards encourages saving and allows bank customers to get merchant-funded rewards, says Intuit.
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  • Providing a Distinctive Customer Experience: The Power of Customer Communications Management
    By Peggy Bresnick Kendler | April 26, 2012
    When it comes to customer communications, a personalized, multichannel experience is required.
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  • 5 Community Banking Predictions for 2012
    By John Messier, Open Solutions | January 11, 2012
    In 2012, community banks that put effort into improving their use of technology will be better equipped to serve customers, improve efficiency, control costs and find new growth opportunities.
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  • Fieldpoint Private Bank Turns to Cloud Computing for CRM and Beyond
    By Penny Crosman | July 13, 2010
    It's starting with Salesforce and Pershing, but Fieldpoint Bank eventually would like to run everything IT in the cloud.
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  • Bring Banking Expertise to New Markets
    By Ravi Nawal, Analyst, Celent | April 28, 2010
    Banks can benefit by bringing in-house expertise to emerging markets.
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• • Fiserv Signs Two Banks for EnAct Solution
    By Maria Bruno-Britz | November 30, 2009
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  • Computer Services, Inc.'s Bob Ezell Elected President of AFT
    By Kathy Burger | September 23, 2009
    Computer Services, Inc.'s Bob Ezell elected President of AFT; new officers and directors also named at Association for Financial Technology's annual meeting.
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  • Fred Cook Enables Growth at North Shore Credit Union
    By Nathan Conz | September 17, 2009
    Elite 8 honoree Fred Cook has helped establish North Shore Credit Union's IT organization as a major enabler for the business as it experiences tremendous growth and high retention levels.
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  • Citizens National Bank of Meridian and Metavante Renew Long-Term Core Banking Agreement
    By BS&T Staff | May 22, 2009
    The bank will add Metavante's imaging services, risk and compliance solutions, CRM, consulting and professional services, and participation in the NYCE Payments Network.
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• • CRM Helps De Novo Profit Amid Crisis
    By Orla O'Sullivan | April 08, 2009
    During the credit crunch, First Foundation Bank opens with excess capital, thanks to mining its best prospects.
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• • Start-Up Bank Turns Money Away
    By Orla O'Sullivan | April 03, 2009
    First Foundation Bank tells BS&T that, despite the crisis, it rejected "excess" funding at opening.
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• • To Maintain Consumers’ Trust, Banks Must Improve Decisioning
    By Maria Bruno-Britz | March 09, 2009
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• • Consumers are Displeased with Finance Sector: U of Michigan ACSI Report
    By Maria Bruno-Britz | February 17, 2009
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  • Fidelity National, Microsoft Offer MSN Money Financial News on Client Sites
    By Peggy Bresnick Kendler | December 02, 2008
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  • Harland Financial Rolls Out New CRM Offering
    By Peggy Bresnick Kendler | September 18, 2008
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  • Mizuho Corporate Bank Implements Petra Financial Solution
    By Peggy Bresnick Kendler | September 09, 2008
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  • Sterling National Bank Adds Three Bankers to Senior Posts in the New York Metropolitan Region
    By Peggy Bresnick Kendler | September 03, 2008
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• • Costello Hired as Retail Chief at Republic First
    By Maria Bruno-Britz | August 15, 2008
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  • In Wake of Credit Crunch, Service Remains Key to Profits
    By Kathy Martin, VP/Assistant Chief Credit Officer, Bank of Bartlett (Bartlett, Tenn.) | June 24, 2008
    Even amid economic turmoil and looming regulatory changes, making a profit, exceeding customer expectations and maintaining a knowledgeable staff remain the cornerstones to good business.
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  • ICBA Continues Agreement with BancIntelligence
    By Kristie Cattafi | June 05, 2008
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• • Ryan Buckley Named New CIO at Unibank
    By Paula Damiano | May 16, 2008
    Former Citizens Financial Group information security director to tap technology to improve customer service.
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• • Analytics Are Becoming Increasingly Important Tools in Banks’ Customer Retention Strategies
    By Maria Bruno-Britz | April 28, 2008
    Predictive analytics tools are helping banks understand customers' behaviors and meet their unique needs with tailored products and services, improving customer retention as a result.
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• • Keys to Improving Customer Retention
    By Maria Bruno-Britz | April 28, 2008
    Banks can enhance loyalty by keeping the customer's experience the center of their business.
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