Charlotte-based Wachovia ($782.9 billion in assets) has turned to longtime executive David Pope to take the reins of its mortgage and retail credit business as president of the division. In his 20 years with the bank, Pope has served in a variety of senior-level roles, most recently as COO of the mortgage and retail credit business.
Pope says technology will play a critical role in his new responsibilities, which include leading the daily sales, fulfillment, retention, service and operational aspects of the mortgage and retail credit businesses. "In an ever-changing mortgage industry, technology response is critical to my organization's ability to remain flexible and provide the best service possible," he explains. "Wachovia leverages technologies to learn more about our customers, as well as to expedite all aspects of loan processing."
In a release, Ben Jenkins, head of Wachovia's general banking group, credited Pope for his role in the integration of World Savings and Wachovia Mortgage into one organization. Last October, Wachovia acquired Golden West Financial, World Savings' parent company.