Rockland Trust Company, and Eastern Massachusetts-based community bank with $4.7 billion in assets, announced it will convert its item processing and statement printing operation to FIS. A banking and payments provider, FIS will also provide Rockland Trust its remote deposit capture product.
Rockland Trust Company had previously had a relationship with FIS for ATM and debit card processing and eBanking, and is a member of the NYCE Payments Network, an FIS company.
"An important reason for the switch is the long-term relationship and partnership we have with FIS and its ability to deliver a high level of consistent service," said Ed Jankowski, chief technology officer and operations officer at Rockland Trust. "Integration was also a key factor. We are able to offer expanded functionality to our customers including commercial, consumer and mobile remote deposit capture offerings, creating entirely new self-service delivery channels for our customers."
Rockland and FIS representatives said the new solutions will enhance customer service, accuracy and speed.
"'FIS' item processing solution can save banks such as Rockland Trust significant time in daily teller balancing, as well as cut reconciliation time in half," said Randy Fluitt, executive vice president, Image and Output Solutions at FIS. "Once deployment is complete, Rockland Trust will benefit from increased operating efficiencies bank-wide with FIS' integrated technology. This expanded relationship is a testament to FIS' reputation as a single-source image solutions provider, including item processing, consumer, commercial and mobile remote deposit capture, as well as statement printing."