In the face of legal challenges, Citibank U.K.'s "MyAccounts" service has had to refrain from aggregating customer accounts held by the major High Street banks. Citibank now thinks they have found away around this problem.
CheckFree's service will help Wells Fargo realize its goal of becoming the only place where customers can receive their electronic bills, set up e-mail alerts, make payments to anyone, and generate reports on bills and/or payments.
Washington Mutual makes a splash of late through its nationwide acquisition of banks, ranging from Dime Bancorp, to Bank United. The institution has time to develop new technologies, such as its Occasio platform for retail bank branches.
By Tim Carpenter and Moriah Campbell-Holt | April 19, 2002
Gomez's most recent Banking Scorecard, which measures the quality of e-commerce offerings, reveals that many institutions are investing in functionality and customer service initiatives that demonstrate a better understanding of online customers' needs and behavior patterns.