Banks are in a remarkable position from a competitive standpoint to dominate the EBPP market, but need to work hard on increasing customer acceptance, beginning with efforts to entice those already banking online.
National Commerce Financial Corp. wanted more than the typical transaction-based solutions being offered on the market. To give its customers a more personalized experience, NCF decided it had to build its own system.
The online channel should encourage enrollment of desirable potential users, as well as online usage, decrease attrition and grow and retain banking relationships. Gomez talks about a few ways to make that happen.
Microsoft's architectural development tools, called .NET, are being adopted by a growing number of financial institutions to communicate and share data over the Internet, regardless of computing platform, device or programming language.
In the face of legal challenges, Citibank U.K.'s "MyAccounts" service has had to refrain from aggregating customer accounts held by the major High Street banks. Citibank now thinks they have found away around this problem.
CheckFree's service will help Wells Fargo realize its goal of becoming the only place where customers can receive their electronic bills, set up e-mail alerts, make payments to anyone, and generate reports on bills and/or payments.