Banking customer satisfaction rose across the country according to the results of a recent nationwide customer experience study by ath Power Consulting, with USAA topping all banks for the third year running.
USAA's head of member experience, Wayne Peacock, discusses how to keep customers happy, provide a homogenous cross-channel experience and drive technological innovation with BS&T associate editor Bryan Yurcan.
Apple Inc and
Samsung Electronics squared off again in court on
Thursday, as the iPhone maker tried to convince a U.S. district
judge to ban sales of a number of the South Korean company's
devices and defended its $1.05 billion jury award.