Washington Mutual makes a splash of late through its nationwide acquisition of banks, ranging from Dime Bancorp, to Bank United. The institution has time to develop new technologies, such as its Occasio platform for retail bank branches.
First Data will use an Internet-based transaction delivery network from Datawire Communication Networks to provide its customers with lower telecom costs, faster processing ability and a greater number of options.
By Tim Carpenter and Moriah Campbell-Holt | April 19, 2002
Gomez's most recent Banking Scorecard, which measures the quality of e-commerce offerings, reveals that many institutions are investing in functionality and customer service initiatives that demonstrate a better understanding of online customers' needs and behavior patterns.