The most recent Gomez SOHO/Micro Banker Scorecard reveals that banks are just starting to roll out online features and services these customers--small business with under $1 million in revenues--demand most.
Under the proposed "Check Clearing for the 21st Century Act," banks could truncate the original checks and replace them with either paper or digital substitutes, thus mitigating a potential weakness in the payments system.
Gomez research shows consumers are not merely interested in check imaging; they are eager to the point where they are willing to forgo many other features banks offer in order to access documents online.
A rule change by the major payments associations, allowing certain merchants to skip the signature requirement on transactions under $25, will allow fast-food restaurants to accept card payments at the drive-thru window.
Mechanics Bank has increased its call volume to between 800 and 1,000 calls daily, reduced its abandoned call rate, and lowered customer wait time to one minute or less using an agent productivity suite.
Check processing centers in the United States are ripe for consolidation, according to Paul Currie, CEO of Symcor Services, which currently processes about two-thirds of checks in the Canadian marketplace.
Banks are in a remarkable position from a competitive standpoint to dominate the EBPP market, but need to work hard on increasing customer acceptance, beginning with efforts to entice those already banking online.
National Commerce Financial Corp. wanted more than the typical transaction-based solutions being offered on the market. To give its customers a more personalized experience, NCF decided it had to build its own system.