Although ATMs remain one of the most critical channels in a retail bank's distribution network, a mushrooming number of machines, coupled with alternate payment options like debit cards, is eroding both the number of per-machine transactions and return on investment.
Four years ago, South Holland Trust didn't have a contact center. Now a new Fiserv system allows to bank to maintain a personal touch while enabling relationship and contact management, workflow, task sharing, management reporting and cross selling.
The most recent Gomez SOHO/Micro Banker Scorecard reveals that banks are just starting to roll out online features and services these customers--small business with under $1 million in revenues--demand most.
Under the proposed "Check Clearing for the 21st Century Act," banks could truncate the original checks and replace them with either paper or digital substitutes, thus mitigating a potential weakness in the payments system.