2. Strange Bedfellows
It's the convergence of physical and virtual channels. The experience initiated in one channel will be seamlessly transferred to another.
— Philip Farah, senior director for the retail banking practice at Cisco Systems. Farah talked about the idea of "omnichannel" banking -- that is the the fusion of channels to create a unified seamless experience.
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio