October 12, 2012 BAI Retail Delivery 2012, held in Washington, D.C., has come and gone, but the topics of discussion are sure to linger in the minds of attendees as they get back to their daily jobs. The confluence of channels, customer experience and the ever-increasing influence of mobiles were among the frequently talked about items at the conference. Here's a look at some of the biggest trends from the conference.
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