BAI Retail Delivery 2012, held in Washington, D.C., has come and gone, but the topics of discussion are sure to linger in the minds of attendees as they get back to their daily jobs. The confluence of channels, customer experience and the ever-increasing influence of mobiles were among the frequently talked about items at the conference. Here's a look at some of the biggest trends from the conference.
October 12, 2012
4. Small Banks Must Invest, Too
Look into the value of CRM. It doesn't have to be $3 million solution, there are solutions out there in your core that make a whole lot of sense economically. And the value you'll get is huge.
— Dwight Utz, CEO of East Carolina Bancorp, talking about the need for small banks to also invest in analytics and customer relationship management products.
