On social media monitoring:
"There are a lot of signs a customer may give you that they are thinking about leaving your bank. They may stop direct deposit, for example. About 45% of customers share about bad experiences with a brand through social media. Facebook and Twitter can be early warning signs."
Naren Patil, SVP of Product Marketing, NGDATA
Jonathan Camhi has been an associate editor with Bank Systems & Technology since 2012. He previously worked as a freelance journalist in New York City covering politics, health and immigration, and has a master's degree from the City University of New York's Graduate School ... View Full Bio