During a relatively quiet year for the financial industry, 62% of banks saw an increase in customer service inquiries and first-call resolution rates are around 72%. But at CoreFirst, a new system enables IT to support employees with first-call resolution rates in the 90s.
Sybase 365 software will let corporate and business banking customers monitor accounts remotely, receive bank alerts, approve and release wire transfers, and obtain account balance snapshots from their mobile devices.
PrivateBancorp Inc., a Chicago-based bank holding company with 34 branches and $12 billion in assets, will outsource some of its item processing operation and upgrade to branch capture services, payments technology provider FIS announced.
Tests of Android and iPhone apps of Bank of America, Wells Fargo, USAA and others found to store certain data, such as user names and passwords, on the phones themselves, where physical and cyber thieves could access them.
Did you know that, on average, a customer shopping at New York's Tiffany & Co. or B&H Photo Video is going to spend more than they would at, say, Barnes & Noble or Kmart? Thanks to Mint Data, now you do.
Any more it seems a bank's homepage is a customer's first and primary point of interaction with his or her financial institution. So when it came to redesigning its homepage, Charlotte, N.C.-based Bank of America listened to what its clients had to say about it.
Two of the most effective banking websites belong to Atlanta-based SunTrust Banks and Winston-Salem, N.C.-based BB&T, according to a comprehensive research study conducted by Keynote Competitive Research Studies, a subsidiary of mobile and Internet solutions provider Keynote Systems.