Bank Systems & Technology is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Channels

11:01 AM
Connect Directly
RSS
E-Mail
50%
50%

Mphasis Workers Arrested for Pilfering Money from Citibank Customers in India

The Indian outsourcing industry was forced to deal with a significant dent to its credibility recently when it was revealed that a trio of workers at Mphasis' call center in Pune were arrested for allegedly stealing Citibank customers' PIN numbers and using the information to pilfer an estimated $350,000 from those U.S. customers.

The Indian outsourcing industry was forced to deal with a significant dent to its credibility recently when it was revealed that a trio of workers at Mphasis' call center in Pune were arrested for allegedly stealing Citibank customers' PIN numbers and using the information to pilfer an estimated $350,000 from those U.S. customers.

According to news reports, a total of nine arrests were made last month; three of the accused were employees at Mphasis, one of India's largest outsourcing firms. The arrests were made after a handful of Citibank customers noticed money missing from their accounts and complained to the financial-services company. Mphasis issued a statement saying it regretted the incident, but assured customers that its security system is adequate and that it was "quite pleased the detection systems worked."

Comment  | 
Print  | 
More Insights
Register for Bank Systems & Technology Newsletters
Slideshows
Video
Bank Systems & Technology Radio
Archived Audio Interviews
Join Bank Systems & Technology Associate Editor Bryan Yurcan, and guests Karen Massey and Jerry Silva from IDC Financial Insights, for a conversation about the firm's 11th annual FinTech rankings.