It's safe to say mobile is no longer an emerging channel. Almost every bank has a basic mobile offering, and many offer services such as mobile RDC and bill pay.
But the mobile world is constantly evolving, as are consumer expectations. As people become more comfortable conducting their lives on a mobile device, they expect their bank's services and offerings will continue to meet those expectations. But it's not just about rolling out new mobile services; mobile affects the ways employees at all levels do their job, and presents challenges for IT departments who need to secure sensitive company data on personal devices.
Mobile also also is disrupting financial services by creating opportunities for non-traditional competitors. Will tomorrow’s leaders in mobile banking even be banks? The emergence of a growing number of non-financial organizations in this space suggests mobile could be the most disruptive and disintermediating force ever in banking.
On May 14 in New York City, Bank Systems & Technology will host a one-day executive Mobile Disruption Forum where industry leaders in mobile banking and payments will join our editors to share success stories and best practices, and discuss where mobile banking is going and where banks fit into the competitive environment.
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio