2. True Customer Service
Literally, our number one priority was going to be to delight our customers.
-- Andres Wolberg-Stock, Citi's SVP/Director of Strategy for Mobile and Emerging Technologies, on the bank's strategy when designing its iPad app.
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio