If there was one overarching theme that came out of Bank Systems & Technology's Virtual Event "How Mobile Is Transforming Banking's Competitive Landscape" on Thursday it's that mobile is indeed the future. While mobile banking adoption sits in the 10-15 percent or so range -- and even less for tablet banking -- the numbers are increasing every day, as technology continues to rapidly advance. It's not a stretch to say that within five years, most bank customers with access their account via a mobile device. We've collected the top quotes from the BS&T event about all things mobile.
June 22, 2012
3. Why Leave Plastic?
You will quickly lose consumers if they don't have that great customer experience every time. It's neat and wow, but really to be successful you have to solve a new problem [with mobile products and services] … Because credit cards work really well.
Brian Pearce, head of Wells Fargo's Retail Mobile Channel. Pearce predicted that the next wave of mobile services will be about things you can only do with mobile devices, like point-of-sale transactions.
