If there was one overarching theme that came out of Bank Systems & Technology's Virtual Event "How Mobile Is Transforming Banking's Competitive Landscape" on Thursday it's that mobile is indeed the future. While mobile banking adoption sits in the 10-15 percent or so range -- and even less for tablet banking -- the numbers are increasing every day, as technology continues to rapidly advance. It's not a stretch to say that within five years, most bank customers with access their account via a mobile device. We've collected the top quotes from the BS&T event about all things mobile.
June 22, 2012
2. True Customer Service
Literally, our number one priority was going to be to delight our customers.
-- Andres Wolberg-Stock, Citi's SVP/Director of Strategy for Mobile and Emerging Technologies, on the bank's strategy when designing its iPad app.
