2. Past Its Prime
To us, online banking has reached its peak and mobile has gotten to a point where it's cannibalizing the online channel.
—Joe Jordan, Director of eChannels and Payment Solutions for Charlottesville, Va.-based StellarOne Bank. Many of the speakers agreed that the online channel has reached its peak.
[Life Without Channels: How to Provide a Seamless Customer Experience]
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio