BS&T 2012 Executive Summit: The Conference in Quotes
The seventh annual Bank Systems & Technology Executive Summit has come and gone, but the memories will last a lifetime. Customer-centric channel strategies, big data, the future of branches and the evolution of IT's role in financial services were just some of the topics discussed during the three-day event. Here are our picks for some of the most memorable and thought-provoking quotes from the conference.
1. Good Advice
You cannot sell services like you sell a tube of toothpaste.
-- Nancy Stephens, Associate Professor of Marketing at the W. P. Carey School of Business at Arizona State University, on the challenges banks face selling their products.