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Bryan Yurcan
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BS&T 2012 Executive Summit: The Conference in Quotes

The recently completed Bank Systems & Technology 2012 Executive Summit offered up many good nuggets of wisdom.
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4. Prepare for a Journey

Customer experience is not a project. You're not going to waterfall it. It's a journey.

-- Donald Morrison, SVP, Head - Banking & Capital Markets, MphasiS

 

Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio

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