4. Prepare for a Journey
Customer experience is not a project. You're not going to waterfall it. It's a journey.
-- Donald Morrison, SVP, Head - Banking & Capital Markets, MphasiS
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio