10. Power to the People
Social media puts power in the hands of the customer, which is something banks need to address. But the good thing is, customers also are more willing to provide personal information about themselves.
- Bob Puccinelli, Director of Global Financial Services, Information Intelligence Group (IIG), EMC Corporation
*Katherine Burger and Jonathan Camhi also contributed to this report.*
[2012 ELITE 8: Recharging the Batteries]
Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio